Support

Have a question, found a bug, or need help with your account? We're happy to help.

Common questions

How do I delete my account?

Open RainbowReporter, go to the Profile tab, and tap "Delete Account" at the bottom. This permanently removes your profile and every rainbow report you've submitted, including any photos. It works the same way for guest and registered accounts, and it can't be undone.

Why can't I submit a report as a guest?

Guest accounts are meant for quickly checking rainbow conditions without signing up. To submit sightings, pick a username, or save a home or work location, create a free account with an email address from the sign-in screen.

I'm not getting notifications.

Check that notifications are allowed for RainbowReporter in your device's system settings, and that the toggle you want (Current Location, Home, Work, or Other) is turned on in the Profile tab.

I found a bug or have an idea for a feature.

Email us at contact@rainbowreporter.app with what you were doing, what you expected to happen, and what happened instead. Screenshots help a lot.

I want to report an inappropriate sighting, photo, or user.

Open the Reports tab and tap "Report" on the sighting, whether it's someone else's or your own. This sends its details straight to our moderators at contact@rainbowreporter.app. You can also email us directly with a description of the issue. We review every report and remove content that violates our Terms of Service.

How do I block another user?

Tap "Block" on any of their sightings in the Reports tab. You'll stop seeing their sightings, and they'll stop seeing yours. To see who you've blocked, or to undo it, go to the Profile tab and check the Blocked Users list under User Info.

For details on what information RainbowReporter collects and how it's used, see the Privacy Policy and Terms of Service.